Returns & Exchange Policy
Returns & Exchange Policy
Order Cancellation policy
a) Orders can only be cancelled before they are dispatched for delivery.
You can notify us by email at info@gourmet-luxe.com
b) Gourmet Luxe Ltd reserves the right, if any product is discontinued or
otherwise becomes unavailable to (i) cancel your order and provide you a
refund for the amount paid for the Product(s) (ii) substitute the
product(s)with a similar product(s) or (iii) issue you a pro-rata refund.
Refund Policy
Gourmet Luxe Ltd does not issue refunds once the order has been
successfully dispatched. However, there may be exceptional cases where a
refund may be appropriate. These include:
- Items are damaged, missing or not in their original condition
- Items that do not meet the standard of reasonable quality on receipt
- Items that are not delivered within 30 days from the date of purchase
Note: The rights to return the products will not apply if the product has
been used or is not in its original condition. You can request a refund by
emailing Gourmet Luxe support at info@gourmet-luxe.com
Shipping for refunds
- All returns must be shipped directly to Gourmet Luxe Ltd;
- You are responsible for the return shipping cost(s) as well as resending
the parcel, and the shipping charge is non-refundable; - Depending on your location, the time it may take for the product to get
to us may differ; - While shipping the item, ensure that the package is wrapped securely.
And for your protection, we recommend that you consider using a
trackable shipping company. - Gourmet Luxe Ltd cannot assure you that we will get the returned items,
and cannot accept any liability for goods lost in transit. - If you have any queries or require assistance resolving a query, please
contact our support team at info@gourmet-luxe.com
Refund payments
Gourmet Luxe Ltd aims to consider and handle your return and refund
request within 7 business days of receiving the goods. Upon receipt of the
items and once you your refund is approved, it may take up to 30 working
days for the original credit/debit card used to be credited.
Late Or Missing Refund (If Applicable)
If you are yet to receive a refund after 30 days, you should check your bank
account. Then, you should;
formally uploaded.
b) Contact your financial institution. There is usually some processing time
before a refund is processed.
c) If after all these you are yet to receive the refund, please contact us
at info@gourmet-luxe.com