FAQs

We are unable to issue refunds once the order has been successfully shipped. However, there may be exceptional cases where a refund may be appropriate. These include:
i. Hampers with damaged or missing goods
ii. Items that are not delivered within 30 days from the date of purchase

Note: The rights of return will not apply if the product has been used or not in its original condition.
Refunds can be requested via email at info@gourmet-luxe.com

a) All returns must be shipped directly to Gourmet Luxe Ltd
b) You are responsible for the return shipping cost(s) as well as resending the parcel, and it is non-refundable;
c) Depending on your location, the time it may take for the product to get to us may differ;
d) While shipping the item, ensure that the package is wrapped securely. And for your protection, we recommend that you consider using a trackable shipping company.
e) Gourmet Luxe Ltd cannot assure you that we will receive the returned items, and cannot accept any liability for goods loss in transit.
f) If you have any enquiries or require assistance resolving a query, please contact our support team at  info@gourmet-luxe.com

Gourmet Luxe Ltd aim to handle your returns within 7 business days of receiving the goods. Upon receipt of the items and your refund is approved, it will take about 30 days for the original credit/debit card used to be credited.

If you are yet to receive a refund after 30 days, you should ensure to check your bank account. Then, you should;
a) Contact your card issuer, though it may take a while before the refund is formally uploaded.
b) Contact your financial institution. There is usually some processing time before a refund is posted.
c) If after all these you are yet to receive the refund, please contact us at  info@gourmet-luxe.com

Whilst there is no minimum to the number of gift boxes you buy on behalf of your business, there may be minimums to some of the customisations available, such as printing your logo on the box.
This depends on the quantity of gifts ordered, and the complexity of your order. Please contact our team via email on info@gourmet-luxe.com find out more. 

Yes, we would be happy to print your logo on your box. This would require a minimum order of 25 boxes. For a more subtle look you could have your logo foiled or debossed, or you could have a corporate sticker affixes. We offer white boxes as standard, but, subject to order lead times, can offer alternative colours. Please contact our team via email for further details. typesetting industry.

Absolutely, we love doing this and will be happy to source any particular products you may be looking to incorporate into your gifts. A mimum order of 100 boxes applies for this service..

We are happy to assist in incorporating your brand colours in our hampers. This includes the contents of the box and the colour of the box itself.

There are many materials in an array of colours, and of course we can print CMYK, and often with your specific Pantone. If you let us know your Pantone colours, we can search for the best match or print the perfect one.

Please contact our team to discuss various options. Generally yes, you can include your own products in the gift box. We can also arrange to pack your items in your box if you would prefer not to do it yourself. If any orders containing items provided by yourselves or a third party are lost and/or damaged we cannot be held responsible.