Got a burning question? Check the frequently asked questions below – or contact us if you don't find what you're looking for, and we'll be happy to help.
We accept all major credit and debit cards (including prepaid cards) from Visa, Mastercard, American Express and Maestro. PayPal is also accepted.
Currently our website is setup for single order transactions. If you would like to send gifts to multiple recipients, please contact us at email@example.com and we will process your order offline.
Absolutely, a handwritten gift card is included as standard with all our gift boxes. You can enter your message for the recipient on the Shopping Basket page.
No, it won’t. It will include a packing slips which lists the recipient’s address and the contents of the shipment, but will not include any invoices or pricing details.
No, you can use the guest checkout to complete your order. Having an account not only speeds up the order process, but you will also be able to see your order history; save your personal and payment details as well as edit your favourites items..
Standard Delivery: £6.95
2-3 Working Days
Deliveries are made Monday to Friday.
Please note that occasionally our courier may experience delays which are beyond our control but we will always endeavour to resolve any issues as soon as possible.
Any orders placed on Friday, will be delivered the following Monday.
We are not currently offering international delivery via our website, but this can be arranged by contacting us via email before placing your order on firstname.lastname@example.org
Next day delivery will shortly be offered via our website. In the meantime, if you require an urgent delivery, please email us at email@example.com and we will do our best to assist.
We would recommend placing your order no later than 12 noon on Wednesday 10th December 2021
Returns & Refunds
We are unable to issue refunds once the order has been successfully shipped. However, there may be exceptional cases where a refund may be appropriate. These include:
i. Hampers with damaged or missing goods
ii. Items that are not delivered within 30 days from the date of purchase
Note: The rights of return will not apply if the product has been used or not in its original condition.
Refunds can be requested via email at firstname.lastname@example.org
a) All returns must be shipped directly to Gourmet Luxe Ltd
b) You are responsible for the return shipping cost(s) as well as resending the parcel, and it is non-refundable;
c) Depending on your location, the time it may take for the product to get to us may differ;
d) While shipping the item, ensure that the package is wrapped securely. And for your protection, we recommend that you consider using a trackable shipping company.
e) Gourmet Luxe Ltd cannot assure you that we will receive the returned items, and cannot accept any liability for goods loss in transit.
f) If you have any enquiries or require assistance resolving a query, please contact our support team at email@example.com
Gourmet Luxe Ltd aim to handle your returns within 7 business days of receiving the goods. Upon receipt of the items and your refund is approved, it will take about 30 days for the original credit/debit card used to be credited.
If you are yet to receive a refund after 30 days, you should ensure to check your bank account. Then, you should;
a) Contact your card issuer, though it may take a while before the refund is formally uploaded.
b) Contact your financial institution. There is usually some processing time before a refund is posted.
c) If after all these you are yet to receive the refund, please contact us at firstname.lastname@example.org
Corporate & Bespoke Gifting
Whilst there is no minimum to the number of gift boxes you buy on behalf of your business, there may be minimums to some of the customisations available, such as printing your logo on the box.
This depends on the quantity of gifts ordered, and the complexity of your order. Please contact our team via email on email@example.com find out more.
Yes, we would be happy to print your logo on your box. This would require a minimum order of 25 boxes. For a more subtle look you could have your logo foiled or debossed, or you could have a corporate sticker affixes. We offer white boxes as standard, but, subject to order lead times, can offer alternative colours. Please contact our team via email for further details. typesetting industry.
Absolutely, we love doing this and will be happy to source any particular products you may be looking to incorporate into your gifts. A mimum order of 100 boxes applies for this service..
We are happy to assist in incorporating your brand colours in our hampers. This includes the contents of the box and the colour of the box itself.
There are many materials in an array of colours, and of course we can print CMYK, and often with your specific Pantone. If you let us know your Pantone colours, we can search for the best match or print the perfect one.
Please contact our team to discuss various options. Generally yes, you can include your own products in the gift box. We can also arrange to pack your items in your box if you would prefer not to do it yourself. If any orders containing items provided by yourselves or a third party are lost and/or damaged we cannot be held responsible.